HOW TO SEE YOUR DOCTOR
You can make appointments at the Kyabram and Tongala clinics during their business hours. The Stanhope clinic appointments are made in Kyabram.
Where possible we encourage patients to request their preferred doctor, however they are not always available so you may need to make an appointment with one of the other doctors if you feel it is urgent. Please inform the receptionist of the urgency.
The doctors try to keep waiting times for patients to a minimum. If other family members require the doctor please make separate bookings. Unforeseen emergencies may disrupt the doctor's schedule. If you feel you have been kept waiting an unreasonable length of time please speak to the receptionist. Please note a standard appointment is normally 15 minutes.
Urgent appointments are available on a daily basis, however they may not be with your preferred doctor. These appointments are booked very quickly.
If you have a problem or several problems which you believe may be rather complicated to sort out, please ask for a long consultation. Please note a standard appointment is normally 15 minutes.
All doctors perform home visits when the patient is too ill or incapacitated to attend the surgery. If a patient requires a home visit please telephone the surgery and advise the staff the urgency for the home visit.
It would be appreciated if patients could notify the surgery as soon as possible if the appointment is no longer required.
FAILURE TO ATTEND
Some of our patients are failing to attend booked appointments without cancelling them, please remember these appointments could have been used for someone else. We have introduced a new policy in which each patient who fails to attend 3 appointments in a 6 month period will be required to pay the cost of their last booked appointment before they will be able to see the doctor. A warning letter will be sent after your second missed appointment.
It would be helpful if patients who have only limited English would bring an interpreter to the appointment if possible. If not, we can arrange an interpreter through the Interpreter Service on 13 14 50.